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The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included. |
Legislative requirements may relate to: | apprehension and powers of arrest Australian standards and quality assurance requirementscounter-terrorismcrowd control and control of persons under the influence of intoxicating substancesforce continuum, use of force guidelinesgeneral 'duty of care' responsibilitiesinspection of people and property, and search and seizure of goodslicensing or certification requirementsprivacy and confidentialityrelevant commonwealth, state and territory legislation, codes and national standards for:anti-discriminationcultural and ethnic diversityenvironmental issuesequal employment opportunityindustrial relationsOccupational Health and Safety (OHS)relevant industry codes of practice trespass and the removal of personsuse of restraints and weapons:batonsfirearmshandcuffsspray. |
Organisational requirements may relate to: | access and equity policies, principles and practicesbusiness and performance plansclient service standardscode of conduct, code of ethicscommunication and reporting procedurescomplaint and dispute resolution proceduresemergency and evacuation proceduresemployer and employee rights and responsibilities OHS policies, procedures and programsown role, responsibility and authority personal and professional developmentprivacy and confidentiality of informationquality assurance and continuous improvement processes and standardsresource parameters and proceduresroles, functions and responsibilities of security personnelstorage and disposal of information. |
Assignment instructions may include: | assignment purpose and objectiveassignment tasks and procedures assignment timeframeclient identification informationincident and security risk response procedurespersonal presentation requirementspersonal protection equipmentpremises location and layoutreporting and documentation requirementsresource and equipment requirementstravel routes and schedules. |
Relevant personsmay include: | clientscolleaguesemergency services personnel and agencies security personnelsupervisor. |
Resources and equipment may include: | communication equipmentearpiecepagerportable and mounted two-way radiotelephone and mobile phonemapspen and security notebookpersonal protection equipmentsecurity equipmentelectronic screening equipmentvideo cameras and monitorssecurity personnel and specialist services transport. |
Clientsmay include: | entertainers executive personnelheads of statepolitical leadersroyalty. |
Communication channels and processes may relate to: | direct line supervision pathsestablished communication protocolsformal communication pathwayslateral supervision pathsorganisational communication networksverbal and non-verbal communication procedures eg pro-words, phonetic alphabet, call signs, coded messages, use of abbreviations, hand signals. |
Interpersonal techniques may involve: | active listening being non-judgementalbeing respectful and non-discriminatoryconstructive feedbackcontrol of tone of voice and body languageculturally aware and sensitive use of language and concepts demonstrating flexibility and willingness to negotiateeffective verbal and non-verbal communicationmaintaining professionalismproviding sufficient time for questions and responses reflection and summarisingtwo-way interactionuse of plain Englishuse of positive, confident and cooperative language. |
Special needs may relate to: | access to male, female or disabled toiletsaccess to vehicles or premises for people with special needsneeds of minority groups (eg people with a disability). |
Social and cultural differencesmay relate to: | dress and personal presentationfoodlanguagereligionsocial conventionstraditional practicesvalues and beliefs. |
Security risks may relate to: | breaches of law eg criminal damage, offences against people, public order, misuse of drugs and alcohol emergencies eg fire, scenes of crime, accidentshazards eg physical, chemical, electrical, psychological, biologicalthreats eg bombs, sabotage, kidnap, assassination. |
Responsemay involve: | defusing the situationevacuating the premisesisolating area of potential riskisolating risknotifying relevant emergency services agenciesprovision of first aidrequest for support and assistance restraint of persontactical withdrawaluse of basic defensive techniquesuse of negotiation techniques. |
Documentation may include: | activity logsincident reportsrequest for assistance formssecurity risk and incident detailsvehicle and personnel movementswritten and electronic reports. |